Support
To help us fix things fast, include the game name, your device (for example, iPhone 15 or Pixel 8), and what happened. We usually reply within 1–2 business days.
Frequently asked questions
I bought Remove Ads. How do I get it back on a new phone?
Open the game, go to Settings, and tap Restore Purchases. Make sure you're signed in with the same Apple Account or Google account you used to buy it.
Does Remove Ads remove every ad?
It removes ads that play automatically. Optional ads that you choose to watch for a reward stay available, because watching them is always your choice.
How do I get a refund?
Purchases are handled by Apple and Google, so refunds go through them. On iPhone, visit reportaproblem.apple.com. On Android, open the Google Play Store, go to Payments & subscriptions → Budget & history, and request a refund there.
Will I lose my progress if I delete the game?
Your progress is saved on your device, so deleting the game resets it. Purchases like Remove Ads can always be restored. Leaderboard scores stay on Game Center or Google Play Games.
My score isn't showing on the leaderboard.
Make sure you're signed in to Game Center (iPhone: Settings → Game Center) or Google Play Games (Android). Scores can take a few minutes to appear.
Why am I asked about tracking or ad consent?
On iPhone, Apple requires apps to ask before using your device's advertising ID. In the EU and UK, Google requires a consent choice for personalized ads. Either answer is fine: the game works the same, and ads may just be less relevant. See our Privacy Policy for details.
The game is running slowly or the sound isn't working.
Close other apps and restart the game. Sound follows your phone's silent switch and the game's Settings. If it keeps happening, email us with your device model.